SAP Solman - Quick Guide (2023)

SAP Solution Manager is a platform for managing the lifecycle of your SAP solution in a distributed environment.

The main features of SAP Solman are -

• It provides process management tools, methods, and content that can be used during business plan preparation, formulation, and implementation.

• By using SAP Solman, you can ensure that your SAP solution environment operates to its full potential at minimal cost.

• SAP Solman provides integration tools for SAP BASIS administrators to manage underlying infrastructure, applications and business processes.

• Reduces the effort required to manage centralized SAP and non-SAP systems.

• In a distributed environment, SAP Solution Manager manages the SAP system and applications such as ECC, BI and the Customer Relationship CRM module and also covers the non-SAP system in the solution lifecycle.

Current SAP Solution Manager version and release date

The latest version of SAP Solution Manager is SAP Solman 7.2. This version was available from the 1st half of 2016.

Previous support SAP Solution Manager 7.1 Package Stack 14 was released in October 2015 and included several new features to run SAP Solution.

The following table shows the SAP Solution Manager version details -

Basic resources

Key features supported in SAP Solution Manager 7.2 are -

• new user interface
• New version management
• Change request management and ITSM
• Adapt SAP HANA to your scenario
• New process management
• Improved cloud support

In the screenshot below, you can see the home page of SAP Solution Manager 7.2 with the new Launchpad based on Fiori according to the defined user roles.

This Fiori-based Launchpad gives you role-based access to all related apps and work centers

compatible browser

• Microsoft Internet Explorer

  • IE11 desktop (recommended)

  • IE7-IE10 through January 2016

• Mozilla Firefox

  • Latest extended support release cycle (recommended by SAP)

  • Latest fast cycle (backup browser required)

• Google Chrome

  • circle for windows

• Safari and Apple

  • On OS X for 3 years from launch date

The SAP Solution Manager product can be divided into the following functional categories −

• SAP Solution Manager Functions
• Engagement and delivery of SAP services
• solution application
• template management
• test management
• Change control management
• IT service management
• Business process functions
• application functions
• Update and Maintenance

In the image below, you can see SAP Solution Manager and its integration with Lifecycle Management, IT Service Management, IT Portfolio and Project Management, and Business and Application Operations.

Following are the main features provided by SAP Solution Manager −

• Central Administration Work Center− Using SAP Solman, you can manage centralized access to all functions for administrative tasks.

• Landscape Management Database− Provides a central source of system landscape description data.

• theme management− You can document the problem and problem detection using the problem management function.

• Road Maps− Using roadmaps, you can create predefined project plans to cover the most important tasks and phases in project implementation as part of solution implementation.

• template management− To make templates available globally, you can use the template manager.

• test management− Using test management, you can perform centralized test management from test planning to the evaluation phase.

• Change control management− You can use a central change management process, which is integrated with Transport Management. You can migrate ABAP and non-ABAP projects using the Migration Management Infrastructure.

• IT service management− It is centrally managed and covers the IT infrastructure. You can align your IT management processes against ITIL from the IT infrastructure library. You can set up an external Service Desk and access the SAP service center.

• Business process functions− Business process automation is available in SAP Solution Manager. You can also monitor business-critical processes.

• application functions− You can use application operations dashboards to view the availability and performance of your managed systems.

• maintenance management− You can use Maintenance Planner to create maintenance plans and stack XML files for installation using Software Update Manager (SUM). You can also use the system recommendations option to find and display the appropriate SAP Notes. The maintenance optimizer can be used to start the maintenance process on the production system. This provides detailed instructions for downloading and installing maintenance files on the system.

To perform role-specific functions, you can use Work Centers in SAP Solution Manager. Work Centers are work environments that allow you to access role-specific options. You can access various options like alerts, notifications, messages and reports according to the assigned role.

Work Centers provide a set of tools within SAP Solution Manager to manage the entire IT lifecycle. Work Centers perform different technical functions such as Horizontal System Management, System Administration, System Monitoring, Project Based Work Centers and IT Service Management.

The work centers available in SAP Solution Manager 7.1 are −

• My house
• Implementation and update
• Solutions Documentation Assistant
• Business process functions
• Work Management
• root cause analysis
• Data volume management
• SAP Solution Manager Administration
• change management
• test management
• Event management
• Engagement and delivery of SAP services
• Technical Management
• system monitoring
• Technical monitoring
• Configure solution management

When logging in to SAP Solution Manager Work Center, you can see the following options at the top −

• My house
• Implementation/Update
• Solution Manager Management
• Technical Management
• system monitoring

To access any Work Center, you must be authorized to access that Work Center, which means the Work Center must be assigned to you.

Step 1− To run the Work Center splash screen, use the T code:SOLMAN_WORKCENTER

step 2− To start all work centers for which you are authorized, you can use the following transaction. For example,

In the SAP GUI for Windows, you can run the SM_WORKCENTER transaction.

When you call the transaction, the URL to call the Dynpro web application has the following format −

http://< host >:< porta >/sap/bc/webdynpro/sap/ags_workcenter?saplanguage=EN

Example

Enter URL -http://eh5.renterpserver.com:8064

You can also start a single work center by directly following the Dynpro Web App.

To open the incident management work center, you can use the URL −

http://:/sap/bc/webdynpro/sap/ags_work_incident_man?saplanguage=EN

You can see all work centers available in SAP Solman.

Observation− In SAP Solman, there can be a user assigned to one or more roles. In SAP Solman, you can have a role with one or more Work Centers assigned to it.

See the two screenshots below. Here you can see the difference between Work Center using Transaction-SOLMAN_WORKCENTERand Work Center with Web Browser: ServiceAGS_WORKCENTER.

The ribbons for both Work Centers are different and are labeled as shown below.

My home work center

In SAP Solution Manager, to access My Home Work Center, you must be authorized for My Home. UsingMy houseWork Center, you can access all important data related to other Work Centers in SAP Solman. Using hyperlinks, you can access work centers assigned to you.

My houseThe Work Center contains the following functions −

• overview− To see the overview of all workspaces in My Home Work Center.

• hyperlink− You can access important links directly in the Hyperlink.

• To update− To update the Work Center and its tab.

• Obligations− You can access the assigned task from the Tasks tab.

• References− To quickly view available reports.

All SAP Solution Manager work centers have a common user interface. It has the same basic navigation features and differs slightly depending on the role and use of the work center.

Each Work Center contains the following items -

navigation bar

Displays the first level of navigation you use to select the Work Center. Provides a role-specific navigation bar with access to all role-related work centers assigned to the logged-in user.

Navigation Area

Displays the second level of navigation and you can select different reports for a given work center such as −

• hyperlinks
• Views
• Operations

content area

The content area changes depending on the selected navigation area.

SAP Solution Manager provides centralized access to all the tools, documents, functions and methods needed to implement a project. It supports all the major project phases that you need to configure for business scenarios as part of implementing solutions.

As part of the solution implementation, you should define the following project phases −

Project definition

The first step to implement the solution is to define a project.

Step 1− Go to the Project Management Work Center. Create a project by defining a system scenario for the phases involved in the project and the scope of the project. According to the scope of the project, the structure hierarchy is defined for the business processes and scenarios.

In SAP Solman, all administrative tasks are performed in the Project Management work center.

Execute Transaction Code −SOLAR_PROJECT_ADMINto open the Work Center. The transaction code is a predefined set of functions.

step 2− To create a new project, go to Project → Create.

stage 3− Then enter a project ID and title. The ID must be a combination of letters and numbers of up to 10 characters and click on the continue button.

Step 4− Enter information on the following tabs when defining a Project. Each tab has several fields and some are optional. The middle column shows the navigation for each tab and the options below it.

A new screen for creating a project appears.

Step 5− Select itproject typein the drop-down list.

Several project type options are available in SAP Solman.

Implementation project

This is needed when you need a project to implement business processes in an SAP environment.

You can choose an existing structure based on business processes or you can also create a new project structure according to the following points -

• One or more user or partner models
• Based on existing work
• An existing solution scenario

standard design

The template project is used to create a template that defines the structure of the project or some part of your project. Templates can also be used in other projects by porting the template. It is also possible to lock templates against any changes made - fully or partially when used in other projects.

optimization project

The optimization project type is used to optimize business processes.

upgrade project

The upgrade project is used to upgrade an existing system. You can update an existing feature or add additional features.

Maintenance Project

The maintenance project type is used to maintain an existing project. This could include maintenance activities or fixing any existing solutions.

Step 6− After selecting the type of project, enter the following General Data −

• Responsible
• project status
• Led by and other related details.

Step 7− Next, define the scope of the project. Go to the Scope tab and select Roadmap.

Step 8− After selecting all the relevant options - such as Code Management, Business Process Verification, Application Focus, click on the save button at the top.

Step 9- SelectOptimizationeRelease. Click on the green checkmark.

Step 10− Next, you need to define the Blue print project. Click the Go button at the top, Project → Business Blueprint.

To set business blue print you need to select itsourceSystem.

Click on the dropdown. You will see the following options -

• Business process repository− To define blue print in the business process repository.

• Solution− You can define a business plan in Solution as a package. (The solution in Solution Manager is explained in a separate topic).

• To work− You can define the business plan as a Project.

Step 11- SelectBusiness process repositoryin the drop-down list.

Step 12- Here it isscript nameaccording to the defined scope of the project. Go to SAP Solution Manager → Custom Code Management → SAP Solution Manager 7.1

Click on the green sign icon.

Step 13− The next step is to assign logical elements.

Step 14− Expand the hierarchy in the left pane as Business Scenarios → Custom Code Management → Business Processes → Custom Code Transparency.

Step 15− To view documentation for this project, click the General Documentation tab. You can see all types of documents created for this project.

Step 16− Likewise, to see the complete hierarchy and related document, you can expand any project in the left pane and select any item.

As shown in the screenshot below -Show results: report/analysisis selected to display the logical name of the element and object.

Step 17− Go to Get Change Impact and you will see the element and logical object name for it.

To view the itinerary, go toEnvironment → Script

The screenshot below shows all phases of the project roadmap. You can review the details of each service target object, prerequisites, deliverables, etc.

SAP solution manager consists of several infrastructure components - application management solution and complete IT landscape. Solution discovers - technical monitoring and alerting infrastructure, system scenario information, Solution Manager integration with SAP IT infrastructure.

Integration between SAP Solman and IT infrastructure brings more advantages such as -

• You can access data directly from SAP Solution Manager about your IT service management processes.
• You can link incident, problem, and change management to infrastructure information.
• Provides enhanced tracking information in SAP Solution Manager.

Monitoring and Alarm Technical Infrastructure

The infrastructure allows you to improve system integrity in a complex system scenario. It offers many advantages over common central CCMS monitoring.

You only need to configure the central system-SAP Solution Manager, and this configuration is automatically distributed to the managed systems.

The following functions can be performed using the technical monitoring and alerting infrastructure −

• You can perform a detailed view of all infrastructure components.
• Diagnostic agents are automatically updated and configured.
• It provides end-to-end monitoring and alerting for all Landscape components.
• You can monitor and manage infrastructure alerts in the SAP Solution Manager Alert Inbox.

Select Technical Monitoring under Business Process Roles.

In the Technical Monitoring section, you can perform various types of monitoring options −

• system monitoring− Perform monitoring of all systems in the SAP Solman System Landscape.

• connection tracing− Used to monitor connections to your IT infrastructure.

• monitoramento BI− These are follow-up reports.

• IP monitoring− Monitor the Completion of Processes between the different systems. You can select and track each item in this landscape using the Horizontal System Directory date.

• End user experience monitoring− Monitoring the performance and availability of technical systems from different locations.

Application Event Management and Change Management

In SAP Solution Manager,event managementis in close liaison with the Service Desk to manage all matters relating to the Applications. When an application fails to provide the required performance during normal service hours, you should restore normal service operation as soon as possible. This process is known asApplication incident management.

change managementThe process deals with managing changes to the infrastructure. The change request can be submitted for any routing activity such aspatch management, or an emergency change to reset an application/service.

Step 1− To perform incident management and change management, you can search fields such as Role Type, Manufacturer, and CI Name using search criteria.

step 2− From the incident name or change number, you can see the details of the configuration item

stage 3− In the master data, there is a link to search CMDB and LMDB.

Step 4− To see all transactions assigned - Event # and Change # to a configuration item, you can search the CMDB.

Step 5− By clicking on any CI, you can see all the technical details, object organization data for the CI as shown below −

Step 6− Based on the Configuration Item, Product ID or Object ID, you can create an Incident or Change Request in Solution Manager.

The CI is available in the Object ID section of the incident details as shown below -

In the management infrastructure of the SAP solution, you can use the landscape management database (LMDB), which is a central repository of landscape information. It uses the same System Landscape Directory (SLD) information to enter system information.

LMDB connection to SLD

LMDB gets all the information from the System Landscape Directory where the whole system is registered. Most technical systems contain data providers that provide information directly to the SLD for registration.

The LMDB automatically receives changes from the SLD when a change occurs, using LMDB polling or active change notifications from the SLD.

job duties

You can use various job roles in SAP Solution Manager to perform the following activities −

• Maintenance
• system migration
• patch updates
• adapt changes

Working modes can be divided into two additional categories -

Technical way of working

The following types of working techniques can be used -

• outage planning− Technical work mode is defined as the work mode in which the system is technically inactive and you do not have access. System administrators can use this job mode to perform scheduled management tasks that can only be performed during downtime.

• maintenance function− Work mode in which the system is technically in operation and you do not have access. System administrators can use this job mode to perform scheduled management tasks that can only be performed during maintenance.

business job functions

The following types of professional working modes can be used -

• Hora do rush
• Off peak hours
• hours off

Observation− To use the operational management reporting features, monitoring and reporting must be enabled for the managed systems.

Clock

The following roles are required to perform IT job functions and calendar management activities −

• SAP_SM_DTM_DIS Role Management (Display Authorization)
• SAP_ITCALENDER Display work modes in the IT calendar
• SAP_NOTIF_DISP Notification Manager
• Work Center SAP_SMWORK_SYS_ADMIN: Technical Administration
• SAP_ITCALENDER Display work modes in the IT calendar

Work mode planning

To schedule a job role, you must navigate to the Technical Management Work Center.

Step 1− Select Work Mode Management → Type Selection Area, select the item type.

step 2− When you select an element type other thanEEM robots, run the following -

• Go to the Advanced Selection area, select a query.
• Group technical data into queries for faster access.
• In the query, select the technical item → Choose Work Mode Management
• Show job functions, built-in or in a new window.

(One EEM bot is used to perform end-user monitoring and is a runtime agent. It is used to replay the scripts and one bot per monitoring site is required to perform EEM monitoring)

stage 3− A hierarchical view of the technical elements and details of the current and upcoming work mode is displayed. Next is to select the item. You can see a list of working modes for the item.

Step 4− If you selected the EEM Robots element type, select a robot. The list of job roles for the robot is displayed.

Step 5− Enter working time functions. On the Schedule Work Mode for Item screen, you can enter the required data.

Observation− You can schedule only peak hours, off-peak hours, or off hours for an EEM robot.

Configuration of the monitoring technique according to the working methods

In SAP Solution Manager, you can configure working modes for technical systems, databases and technical scenarios. You can disable full technical monitoring or modify individual metric thresholds for specific systems.

For each working mode, you can define whether monitoring is enabled or not. If you notice that thescheduled shutdownThe checkbox is unchecked, it means notification and tracking are disabled

In SAP Solution Manager, you have different functions and tools to perform SAP Solution Manager operation activities. These are -

• management work center− Contains all functions required to run SAP Solution Manager.

• Landscape Management Database (LMDB)− Is the central repository for landscape information and uses the same landscape system directory to import system information.

• Solutions− With the solution, you can group the system and processes according to the operation monitoring requirement.

• Support Performance Platform (SPP)− Used to improve the performance of a system and monitor performance management indicators.

management work center

You can perform various operation activities in the Administration Work Center in SAP Solution Manager.

The following operation activities can be performed -

• overview− To quickly view all workspaces in this work center.

• Landscape− To create RFC connections, manage the System Modeler and Diagnostics agent.

• the infrastructure− To create or edit a technical system and manage different models, such as storing and exporting models.

• self-monitoring− Monitor a large number of alert types, application monitoring for early detection of critical issues, and alerting infrastructure.

• It works− To display detailed information about the projects.

• self diagnosis− Monitor the SAP Solution Manager and all other systems managed in the Landscape.

• Work mode management− To carry out the following activities −

  • Maintenance

    (Video) Part 1 - SAP Solution Manager | An Introduction to SAP Solution Manager

  • system migration

  • patch updates

  • adapt changes

Landscape Management Database

In the management infrastructure of the SAP solution, you can use the landscape management database (LMDB), which is a central repository of landscape information. It uses the same information as the Landscape System Catalog to enter system information.

LMDB gets all the information from the System Landscape Directory where the whole system is registered. Most technical systems contain data providers that provide information directly to the SLD for registration.

The LMDB automatically receives changes from the SLD when a change occurs, using LMDB polling or active change notifications from the SLD.

Solutions

When using solutions, you group the system and processes according to the need to monitor operations. When system and business processes are imported into a solution, the following applications can be used in SAP Solution Manager −

• IT service management
• Monitoring systems and business processes
• SAP Engagement
• Report

The solution view in the admin work center contains a list of all solutions that can be searched using a solution type or solution ID. You can also import and export solutions between different systems −

Step 1- CliqueI'm going to you→transfer solution. Each solution can be named by its name or ID.

On the Solution tab, you can perform the following operations −

• Create a new solution
• You can copy existing solutions as templates to be used to create new solutions.
• on/off solution
• Delete Solution

step 2− To call up a list of service connections for a selected solution for which you can create a system connection in SAP, clickGo to → Service connection.

stage 3− To transfer solutions between different systems by exporting and importing them, select Start navigation pathGo to → Transfer Solution.

Step 4− To define which solution data system to send as Production Data, clickGo to → Solution Settings

How to create a Solution?

To create a solution, click Create Solution. Enter the name of the solution. You can edit the list of system roles.

You can also copy an existing solution by clicking the Copy button.

We've covered some of the System Landscape information on solution management infrastructure. Applications SAP Solution Manager - Technical Monitoring, System Maintenance logs all update information with Maintenance Planner, alerting system scenario policy. SAP Solman contains detailed information about the technical scenario of the system.

The LMDB is a central repository for Solution Manager to record all information and uses the same CIM model used by the System Landscape catalog. Landscape information contains two parts: CR content from the SAP software catalog and information sent by the SLD.

LMDB connection to SLD

LMDB gets all information from the System Landscape Directory where all systems are registered. Most technical systems contain data providers that provide information directly to the SLD for registration.

The LMDB automatically receives changes from the SLD when a change occurs, using LMDB polling or active change notifications from the SLD.

The SLD contains data from the managed system and its data providers, which automatically transfer all information to the SLD. The transaction code used for the ABAP system isRZ70.

SLD synchronization is the most common way of transferring Landscape information to the LMDB. When Solution Manager is initially configured, it transfers the entire environment from SLD to LMDB to Solution Manager. This also includes the software directory information.

After the initial full sync is complete, an incremental sync is triggered every 10 minutes.

Landscape System Directory

This directory contains information about the scenario and versions of software components. An SAP system can be configured to sign the SLD. The System Landscape Directory manages information about all components that can be installed and installed in your system landscape.

You may find the following links on a web page −

Landscape− In the Landscape area, you can find the following options.

• Technical Systems− You can view and define systems and servers.

• Landscapes− You can view and configure groups of systems.

• Business Systems− You can visualize and configure business systems for use in process integration.

software directory

• Products− To view products in the SAP software catalog.

• software components− To view software items in the SAP software catalog.

• Development

• reserved name− Used to reserve a name for NW deployment.

• CIM cases− Used to view and maintain data at the CIM level.

The System Landscape Directory is based on SAP NetWeaver. The following SAP NetWeaver versions are supported for SLD synchronization with LMDB -

When the Central Landscape Directory of the LMDB integrated system does not meet the requirement, you can use a local SLD and synchronize it with the central SLD.

System Technical Information Management

The technical system is known as a software component installed on the host system. It can be a stand-alone system or software components installed in a distributed environment. Technical systems are critical to the solution scenario for software component development and operational activities such as monitoring and alerting

When software is installed, technical elements are created on the system and registered in the Horizontal System Directory. This information is sent to the Solution Manager LMDB either manually or using synchronization between the LMDB and the SLD.

Technical systems are identified using their name, system ID, or any assigned installation number. Common types of technical systems may include -

• ABAP Application Server (AS)
• java application server
• sistema TREX

In the table below, you can see different types of technical systems that can be maintained in the LMDB, their origin and processor.

The following types of technical systems can be maintained in the LMDB -

Creating guided procedures provides a set of tools, such as the Guided Procedures Navigator and Journal, to create a guided procedure to perform activities periodically. The guided processes are performed in different domains, i.e. technical system, host and databases and for different application domains.

The guided processes in Solution Manager can be used to achieve the following benefits −

• To perform complex procedures.
• Critical business processes can run with less risk.
• To streamline processes.

GPA can be integrated with different application modules −

• Business process functions
• application functions
• Monitor message flow
• Comparison of databases
• IT task management
• Notification and monitoring

Start a wizard environment

To start the wizard, follow the steps below −

Using transaction code: GPA_ADMIN or from a work center, you can open the guided process navigator in the following work centers −

Root Cause Analysis → Exception Management → Guided Processes or Business Process Functions → Data Consistency Management → Database Comparison.

Different tools in the guided authoring process include -

browser GPA

Using the GPA browser tool, you can create, delete, view, search or export guided processes and update SAP guided process content.

The screenshot below shows the GPA browser home screen.

Using the Application Area option, you can group the GP to a function area.

search properties

You can apply filters to guided processes.

When you clear search attributes, GP navigator displays all Guided Procedures according to functional area.

Content delivery window

This option can be used to notify customers when new content is available and also suggest it to be imported.

Application Area

You can use the following areas of application in GPA -

• monitoramento BI
• Business process monitoring
• Comparison between databases
• Advanced monitoring setup
• Data volume management
• End user tracking
• exception management
• Exception handling configuration
• Interface and connection monitoring
• work monitoring
• IP monitoring
• system monitoring
• Technical Management

GPA maintenance

Using the GPA Maintenance tool, you can modify, activate, transfer and revise existing guided procedures. To open Guided Maintenance procedures, you need to open GP Navigator → 3 buttons of GP Maintenance user interface. These are -

• create button− To create a new GP.

• edit button− To modify a GP.

• display button− To display the details of a GP.

GPA record book

This GPA tool is used to view instances, log files and export to HTML and start a new instance. You can access the guided process log in the GP navigator for the selected scope and for the selected guided process.

You can use the filtering section to filter the logs. It is also possible to export the log files in different formats - Excel, HTML, etc.

GPA content delivery

This tool is used to generate notifications when new content is available. The customer is notified of new content in two places. First, when the GP is opened and the client performs a guided process, he will see a message that the new GP content is available.

The second option is when the GP browser is opened, a message appears stating that the Content Delivery area shows the current state of the GP content.

GP runtime

This tool is used to run a guided process to check the status of the run. When you open a guided process in the GP Navigator UI or you can select the view in Guided Process Maintenance, the runtime interface of the guided process opens and you can run the GP.

In SAP Solution Manager, using template management, you can create templates globally – for design documents, business scenarios and configuration, and they can be distributed. Templates can be reused in other projects and solutions.

create template

In SAP Solution Manager, to create a template, you must start with a template project.

Step 1− Go to Project Management,

step 2− Then enter the project name and select the project type. The project type will bestandard designto create a template. Select the Solution where you want to create this project.

stage 3− In the next window, you need to enter the following details - Language, Project Title, Assignee and other options in the General tab.

Step 4− After entering all the details, click the Save button at the top. You have to chooseenhancement versioneRelease. Click Continue. Select Package → Continue.

Step 5− Then click onStandardstab at the top. click increate templatebutton. Enter the model and name and click Continue.

Step 6− You can create multiple templates in one project. To chooseGlobal launch is activefor patterns.

Step 7- Go toSystem scenariotab and select the logical component/system to add to projects. You can search for a specific system/logic.

Step 8− When all logical items are selected in the System Landscape, click the Save button at the top.

Step 9− Next, define the Business Blueprint structure, go toEdit → Complete Business Schema.

Step 10− Select structure file → Open → Continue.

Step 11− Then, to define the Business Blueprint, click Goto → Project → Business Blueprint

Step 12− Go to Business Scenarios in the left pane. Select script names. I'm going to youStructure → Script Name and select Script.

Step 13− Assign templates and define global attributes. Access Template and select the generated templates.

To select Features, go toglobal propertyand select Universal from the drop-down list. After selecting the templates and global resources, click on the Save button at the top.

Issue of standards for projects

To release templates for projects,

Step 1- CliqueGo to → Project datato get to the main screen. Go tomodeltab and select the model. clickchange visibilityto release the templates.

Both templates will change visibility to Green and can be used in projects.

In SAP Solution Manager, you can run the core test management process and run tests for cross-system business processes.

Test management involves the following steps -

• Specify test range
• test schedule
• testes
• Transfer changes to production

To carry out test management activities, you can use the Test Management Work Center - to create, manage and execute test plans.

• Sobtest prep, you can create a report that allows you to have an overview of your business processes and status.

• TBOM task list, is used to display the TBOM processing task

• BP change analyzer, to analyze changes in the system. You can use it to ensure how business processes will respond after changes.

• Test plan management− You can perform the following operations in the Test Management Work Center → Test Management Plan −

  • To create a test plan− Choose Test Plan → Create Test Plan

  • To copy the test plan− Select Test Plan → Copy Test Plan

  • To change the test plan− Choose Test Plan → Edit Test Plan

  • To change a test plan's properties− Click Go → Resources

  • To transfer the test plan− Choose Test Plan → Transfer Test Plan

  • To create and assign test packages− Click Go To → Test Package Management

  • To sort test cases into test sequences− Click Go → Sequences

  • To assign testers to test cases− Click Go → Sequences

• Tester to-do list− Used for immediate access to all test cases assigned to you.

• test repository− You can use it to create and edit automated test cases.

In SAP Solution Manager, you can use IT Task Management to manage objects like Technical System, Functional Group Databases. Tasks can be created using Guided Process in standard and special mode.

Create tasks in IT Task Manager

You can create new tasks by going to Technical Management Work Center → IT Task Management. These tasks can be created by scheduling Guided Processes for managed objects.

Step 1− Go to IT Task Planning Embedded or in a new window.

step 2- InsidePlanobutton, you must select Guided Procedure - Standard or Guided Procedure - Expert.

stage 3− For GP Standard, select one or more guided procedures from the list of available guided procedures and enter the scheduling information.

Step 4− Click Assign/Change and selectmanaged objects.

Step 5− The Managed Object dialog appears. Enter the required managed objects and clickAdd button → select OK.

Integration of GP management and task management

Using the integration between Guided Process (GP) and task management, you can define recurring administrative tasks as GPs in the GPA environment. It allows you to schedule the execution of the specified guided processes and you can run the guided processes centrally.

Using the guided process, support daily IT operations tasks by performing the following activities −

• step by step execution
• Detailed description of the activity
• Centralized access to required managed system functions
• Automatic steps or activities
• record all activities

GP authoring tools

Different tools under guided process writing include -

browser GPA

Using the GPA browser tool, you can create, delete, view, search or export guided processes and update SAP guided process content.

GPA maintenance

Using the GPA Maintenance Tool, you can modify, activate, migrate and revise existing guided procedures. To open Guided Maintenance procedures, you need to open GP Navigator → 3 buttons of GP Maintenance user interface. These are -

• create button− To create a new GP.

• edit button− To modify a GP.

• display button− To display the details of a GP.

GPA record book

The GPA logbook is used to view instances, log files and export to HTML and launch a new instance. You can access the guided process log in the GP navigator for the selected scope and for the selected guided process.

GPA content delivery

The GPA Content Delivery Tool is used to generate notifications when new content is available. The customer is notified of new content in two parts. First, when the GP is opened and the client performs a guided process, he will see a message that the new GP content is available.

GP runtime

The GP Runtime tool is used to run a guided process to check the status of the runtime. When you open a guided process in the GP Navigator UI or you can select the view in Guided Process Maintenance, the runtime interface of the guided process opens and you can run the GP.

IT task management setup

In SAP Solution Manager SP12 or later, you can configure IT Task Manager using guided procedures. Execution transaction code: SOLMAN_SETUP

SAP provides predefined users and roles to run IT task management scenarios. The following types of users and roles are required to configure IT task management −

user's GPA

A GPA user is required to create custom guided processes. Using GPA user you can run -

• Show business partner queries
• Access to the technical management WC
• received tasks
• Keep processes guided

Required functions in GPA user -

• SAP_SMWORK_BASIC_TECHADMIN
• SAP_SM_BP_DISPLAY
• SAP_SM_GP_ADMIN
• SAP_SYSTEM_REPOSITORY_DIS

IT task scheduling user

IT Task Planning User needs to perform one-time or periodic operation activities and check the status of all activities using GP calendar.

Roles in IT Task Planning

The following functions are required in IT task planning -

• SAP_SM_GP_DIS
• SAP_TASK_INBOX_DIS
• SAP_TASK_PLANNING_ALL
• SAP_SMWORK_BASIC_TECHADMIN
• SAP_SM_BP_DISPLAY
• SAP_SM_IT_EVENTS_DISP
• SAP_SYSTEM_REPOSITORY_DIS
• SAP_TASK_INBOX_ALL
• SAP_ITCALENDER_DIS

IT operator user

IT Operators are used to perform the task or Guided Processes assigned to the Task Inbox.

Required roles within the IT operator

The following roles are required for IT Operator -

• SAP_SM_BP_DISPLAY
• SAP_SM_GP_EXE
• SAP_SMWORK_BASIC_TECHADMIN
• SAP_TASK_INBOX_ALL
• SAP_TASK_PLANNING_DIS
• SAP_SYSTEM_REPOSITORY_DIS

Change Control Management in SAP Solution Manager is used to manage changes such as implementation and updates across all projects. Change requests are raised for application elements and technical elements and implemented according to requirements.

Change control management consists of the following main activities -

• Change and transfer system− This allows you to distribute changes to both ABAP and non-ABAP objects. Use the central shift and transfer system to make changes.

• Portal Quality Management− Quality gates allow the blockage in systems to be removed and changes can be implemented.

• Manage change requests− Allows you to run projects worldwide in Solman - includes planning, cost management and change management activities.

Change Management Work Center

This work center lets you manage all changes to the project and provides centralized access to all tools. To access the Work Center, you must be authorized to view it.

To open the Change Management Work Center, use transaction SM_WORKCENTER.

This work center consists of the following functions −

overview

OoverviewThe tab consists of summary of all functions in Change Manager such as -

• You can view the quality portal management projects assigned to your business partner.

• All change requests are assigned to your business partner.

• You can also see all the modified documents assigned to your business partner and it can be filtered based on different parameters.

• License management information.

It works− On this tab, the Quality Manager and Quality Advisor dashboards can view the status of software changes by phase in the system landscape.

change request− Using this tab, you can view the list of all change requests and drill down to the details of each request. You can view or edit a change request by clicking on the request.

Change of Documents− This tab is used to view all change documents, you can view and edit change documents by clicking on any document and you can also apply filter status.

System Recommendations− This tab is used to view system suggestions for an active solution.

Maintenance Optimizer− This tab is used to view the list of all product maintenance transactions and you can edit and view a specific product maintenance transaction.

license management− This tab is used for central management of licenses and maintenance of certificates in the Landscape system. You can also download licenses and certificates locally or you can also enable/disable distribution of certificates on a system.

Questions− To perform advanced searches, you can use queries that allow you to search for change documents, change requests, etc.

References− Used to review the change management process - change requests and change documents.

Create a change request

To create a change request, functionSAP_CM_REQUESTERmust be assigned.

You can create a new change request from scratch or use the option to copy an existing template.

Step 1− To create a request, go to Change Request − Create.

step 2− Enter all required fields such as −

• Description
• Sold for Part
• Candidate
• Change Management Details/Approver
• Approval process

stage 3− Click the save button to create a change request. A change request can be created from the following reference objects −

• From WebUI client
• From an existing model
• From the business plan
• of a solution
• From a road map
• of an incident
• From the job request
• System recommendations
• From a project task

Observation− When a change request is created in the system, it is assigned to the Change Manager for validation and approval. The Change Manager can access the request in its task list and perform actions such as Validate, Approve, Reject, or clarify further.

Change document

When a change request is approved by the Change Manager/Person responsible for validating and approving the change, the change document is automatically generated in the system. The document status is marked as implemented.

A change document structure consists of the following elements

• header level− Used to store general data such as developer ID, reference object details, name of the project the change is being created for, and other information.

• assignment block− Contains the data needed to process the change request. This includes information about processing logs, transfer requests, project/solution details, incident and test management information.

When a problem occurs in the SAP system, an end user can create an event message. The incident management process deals with resolving incidents that have arisen from end users, system alerts using a monitoring service, or from key users. Incident, Problem and Change Management is part of the IT Service Management Work Center in Solution Manager, which provides centralized process and message management.

ITSM is based on ITIL standards and is designed to support business processes, incidents, problems, change management and service desk operations. SAP Solution Manager provides a set of standard and predefined ITSM roles that can be configured using a guided configuration process.

IT service management is based on the integration of CRM ITSM and SAP Solution Manager processes. It provides the following functions -

• Issue management to set up an ITIL verified process.
• Extensibility with SAP CRM 7.0 Service or SAP ERP functions.
• Improvement of the knowledge management process.
• Template support.
• SLA management and escalation management.
• Improved web UI for managing ITSM tasks.
• Additional input channels.
• Advanced reporting features: predefined BI ITSM queries, interactive user dashboard.
• Integration of Application Lifecycle Management with IT Service Management and Solution Manager.
• Predefined IT service management roles - IT service requester, professional solutions manager and IT service desk.

Structure of an incident

An incident consists of headers and additional attribution blocks that can be used to provide other information. The header consists of the following fields -

• General data
• Data processing
• dates
• SAP data
• Reference Objects

assignment block

This is used to define any other information in the incident.

When you create a support message, it is directly assigned to the Solution Manager service desk.

The screenshot shows the Service Desk home page.

Example

Let's say you want to create a new sales order and an order type is missing.

Step 1− Go to Help → Create a Support Message

step 2− Enter a short text and description of the message and click the Send button. You will receive a message prompt XXXXX successfully created in the technical support system.

stage 3− To create an incident, go to Transaction Monitor at the Service Desk in Solman.

Step 4− In the Transaction Monitor, select Transaction Type - ZSMD Service Desk Message Type and click Execute.

Step 5− You will see the generated support message in the list as shown below. Open the support message.

Step 6− Click the Edit button and change the status toIn progress. After making changes, click the Save button at the top.

Step 7− The first level support team can see if the problem has happened before. They can check the solutions database to find similar problems.

Step 8− If there is no solution corresponding to the description, the Service Desk support escalates the incident to 2^ndlevel support.

Step 9- O 2^ndLevel support personnel can check the Solutions directory to find previous entries that match this incident description. If the solution is not available, they can also refer to SAP Market Place. If not resolved, the incident can be escalated to SAP's global support team.

Step 10− To send the message to SAP Active Global support, click Actions → Send message to SAP.

Once the issue is resolved, you can go toClosing Eventwith documentation of all steps taken to resolve the issues.

In this Work Center, you can perform the functions that support your core business processes. In SAP Solution Manager, you have two types of business process monitoring work centers. Both work centers allow access to all basic functions related to business processes. The Business Process Monitoring Work Center also provides operation monitoring and related reporting.

You can see the following two tabs -

• Business Process Roles (new) Work Center
• Business process work center

On the left panel you will see the following functions -

• overview− Using the Overview tab, you can access all other workspaces in this Work Center.

• notification inbox− In the Alerts Inbox, you can review all critical alerts for which there are open alert groups for your monitored business processes.

• Business process monitoring− In Business Process Monitoring, you can access all metrics according to the Monitoring and Alerting Infrastructure.

• Data consistency management− You can use this to get a filtered view of incoming notifications for all relevant open notification groups in BPM.

• Business Process Analysis− This workspace allows you to access key elements such as comparing OUs, pending business documents, etc.

• Dashboard for business processes− Business process data can be displayed in the form of dashboards, such as graphs.

• interactive report− This workspace is used to display metrics in business process monitoring.

In SAP Solution Manager, you can use the Application Operations work center to perform all activities related to centralized solution monitoring, alerting, and analysis. You can use the reporting function to run reports and also to monitor the status of complex landscapes.

You can run volume analysis in the system scenario and reduce overall costs by reducing the database size.

Usingroot cause analysiseexception management, you can find the root cause of an event and implement a solution for your distributed environment.

You have the following areas of workApplication Operations work center−

Technical Monitoring Work Center

OTechnical monitoringThe work center can be configured using Transaction:SOLMAN_SETUP

Usingsystem monitoring, you can monitor the health of hosts, systems, and databases in your solution management system scenario.

Technical monitoring also includesIntegration Monitoring, where you can run −

• IP monitoring
• Interface and connection monitoring
• Monitor message flow
• connection tracing
• Workflow monitoring

Other Work Centers on Application Functions are −

• Technical Management Work Center

• Root Cause Analysis Work Center

• Data volume management work center: You can perform data volume analysis in the system scenario and reduce the overall cost by reducing the database size.

The following screenshot shows the SAP Solution Manager configuration -

maintenance managementincludes the introduction of support and enhancement packages and the implementation of SAP critical notes. This function allows you to perform various functions for the Landscape system.

The following areas of work fall under Maintenance Management -

• System Recommendations− You can use this workspace to apply security notes, performance notes, and patch notes to technical systems. This workspace belongs to the Change Management Work Center.

• maintenance planner− You can use Maintenance Planner to create maintenance plans and stack XML files for installation using Software Update Manager SUM. IT replaces Maintenance Optimizer in Solution Manager to perform updates and install upgrades.

• Maintenance Optimizer− The maintenance optimizer can be used to start the maintenance process on the production system. This provides detailed instructions for downloading and installing maintenance files on the system.

• license management− To download SAP support packages, you need license and maintenance certificates. This functionality is available in the Change Management Work Center.

• Scope and Effort Analyzer− This workspace is used to analyze and calculate the scope and effort required to implement support and enhancement packages on technical systems. This workspace can be launched from the following Work Centers −

  • Change Management Work Center

  • Test Management Work Center

  • Custom code management work center

The screenshot below shows the Maintenance Management work centers.

To use this feature you need the following functions -

• SAP_SEA_ALL_COMP− Full authorization of the complex scope and effort analyst role

• SAP_SEA_DIS_COMP− Complex Scope View Authorization and Effort Parser Role

To manage update management, SAP Solution Manager provides access to all functions required to perform an update. Using Solman's SAP upgrade roadmap, you can follow a standard methodology to plan and execute an SAP upgrade project. Several predefined templates are provided in Solution Manager to efficiently manage your end-to-end upgrade project. It enables SAP customers to better understand and manage key risks and technical challenges in an upgrade project.

To perform update management, you must apply a new update project in Project Management. Here are the main phases in an upgrade project −

Create an upgrade project

To define a new update project, you must access the Project Management Work Center. You must select the project type as Upgrade Project and define the scope of the project. You can also use an existing project as a base project to copy.

System scenario assessment

Before an upgrade, you need to assess your current business processes and existing system landscape. Several applications can be installed in the current System Landscape - SAP CRM, SAP SCM, etc. Using upgrade dependency analysis and other tools, you can analyze whether your current resources will be available once the upgrade is complete.

planning stage

The planning phase involves defining the upgrade project plans and roadmap. In Business Blueprint, you refine the project structure for business processes. You separate business scenarios and business processes and assign different transactions and roles to the elements of the framework.

testes

In the test phase, updated business processes and scenarios are tested.

Transferring business processes to production

In this phase, you move business processes and scenarios to a customer-specific location, such as the Solutions Catalog, where business processes are tracked across roles.

Report

In this phase, you create phase reports for the complete upgrade project.

Deployment/Update Work Center

The following screenshot shows the Deployment/Update Work Center.

You have the following work areas in this work center −

• overview− The Overview tab shows the structured diagram of your project's status. You can navigate to My Projects, which displays the project you are assigned to. OAll ProjectsThe option displays a list of all authorized projects that you can view.

• It works− In the Projects workspace, you can see a list of all projects by project type, status, etc. When selecting any project, you can check the header details and layout locks of the project.

• Evaluate− In this workspace, you can access standard SAP scenarios, business maps and business functions.

• Plano− In this workspace, you can create and edit projects, view roadmaps, and define Business Blueprints.

• Build− In this workspace, you can access technical setup, customize distributions, BC sets, and manage training materials.

  • Preparing to broadcast live− The following links are accessible from this workspace

  • list of solutions− Transfer from an upgrade project to a solution.

  • SAP GoingLive− Used to control the start of production.

  • SAP EarlyWatch Notification− Used for production processing and for tracking the solution in SAP Solution Manager. The report can be viewed as an HTML document or a Word document. This can be used to identify and prevent major potential system issues.

• Report− This workspace is used to generate reports on project phases and key activities.

Root Cause Analysis is used to monitor and analyze the SAP Solman Landscape and identify the component causing the problem. Using the root cause diagnostic agent, you can perform a comprehensive diagnosis that provides a structured assessment method to find the root causes of an adverse effect and the appropriate actions to prevent recurrence.

End-to-End Root Cause Analysis in SAP Solution Manager provides capabilities for root cause analysis across systems and technologies. Especially in heterogeneous landscapes, it's important to isolate a problem component as quickly as possible and engage the right experts to resolve issues.

With the toolset provided by Root Cause Analysis, this is possible with the same tool, regardless of the technology an application is based on. Allows a first in-depth analysis by a generalist who avoids playing ping-pong during a cross-specialist analysis.

Screenshot shows the root cause analysis work center provided.

Each tab contains additional workspaces for performing diagnostics for different technical objects −

• End-to-end analysis

  • End-to-end change analysis

  • End-to-end exception analysis

  • End-to-end tracking analytics

  • End-to-end workload analysis

• System analysis

  • change report

  • Expert analysis

  • view log

• host analysis

  • File System Browser

• Operating system command console

  • Database analysis

  • database monitoring

You can create many interactive reports and dashboards in SAP Solution Manager.

interactive report

The interactive report allows you to display the most important metrics of the objects in the System Landscape. The following types of objects are available -

• Systems
• hosts
• databases
• scripts

You can use the SAP BW system to move these metrics. Reports are generated for quick viewing of KPIs. Reports can be generated for the following metric values

• Capacity Reports
• Availability Reports
• performance reports
• To use

Application Dashboards

Application dashboards allow you to create dashboards to ensure your systems and technical scenarios are available and operating as needed. The Application Control Panel can display the following values

• System availability
• Performance do sistema
• EU reports

Service Level Reports

The service level report is used to monitor the internal and external service level agreement. This report is based on SAP Early Watch Alert. This report consistently checks KPIs

• System availability
• limit report
• Periodic reports for specific time period.

Observation- OService Level Reportscan be saved in HTML or MS Word format.

To create a service level report, go to the Service Level Report view.

To create an HTML report

• Select the link to a service level report.
• In HTML format, you can send the report as an attachment to multiple recipients.

To create MS Word document reference

To get the service level report in doc format, click on the word format symbol and select the report you want in doc format. This report comes as an attachment in Report view.

Following are the basic job responsibilities of a SAP Solution Manager consultant −

• The individual must be experienced in configuring and supporting Solution Manager 7.0 and 7.1.

• Experience in BPM configuration and troubleshooting.

• Must be able to introduce and interact with business process owners in the environment.

• Must have good working experience in other components of Solman Admin system and Monitoring, Remote Support, Solution Manager Work Centers.

• Managed the SAP Solman application from top to bottom, from change management and project planning to physical change migrations from the development environment to the production environment.

• Performance optimization of systems connected to the Solman system.

• SAP operations management, system landscape information, IT and GPA task management, template management, test management activities.

• Excellent documentation skills for configuration, troubleshooting, and ongoing maintenance of the environment.